March 24, 2020

Dear Tenants:

As you know, the current worldwide health situation remains uncertain and fluid in many ways. In accordance with governmental guidelines, we have updated our policies, protocols and operations to respond appropriately to the realities of the time. Please see the “Tenant Advisory” memo that was sent last week.

In our effort to communicate with you clearly and effectively, the following is our updated policy on maintenance requests and rental payments:

Maintenance Requests

• For now, we are separating maintenance requests into urgent and non-essential categories. Our maintenance team will only respond promptly to maintenance requests urgent in nature.

• Urgent requests are those that impact the livability, safety or security of your apartment such as plumbing stoppages, appliance or heater failures, and door or window malfunctions.

• Non-essential maintenance items will be completed in the order of receipt and severity after the “Shelter in Place” is lifted.

• Please email request@wfsproperties.com or call/text the manager with any maintenance request.

Rental Payments

• If you have had a job layoff or business slowdown that has impacted your income due to COVID-19 pandemic and cannot pay your rent in accordance with the terms of your Rental Agreement, we will ask that you provide proof that your circumstances relate to the COVID-19 pandemic.

• We cannot forgive any rent due, but we will work in good faith with you.

• We will require you to pay what you are able and work with you on a payment plan moving forward.

• If this pertains to you, please let the manager know as soon as possible.

Thank you,

Management